Frequently Asked Questions (FAQs)

Please send your first purchase order with the complete copy of the client set up for to cservice@lapineinc.com. [insert attached client set up form] Please allow 5 business days to have a new account set up.

You may track your package by clicking on “Enter” on the main homepage of the Lapine portal. The expected ship date and/or tracking# will populate on the Lapine Order Details section next to the item.

Orders placed before 3:30 PM EST will have in-stock items ship within two business day. Orders placed after 3:30 PM EST will have in-stock items ship within five business days. Please note that if the order includes a backorder item, the timeline of shipments may be delayed. Please contact customerservice@lapineinc.com for any additional inquiries on a particular order.

Please click “Enter” on the homepage of the Lapine portal to enter the order details. If the details page shows a corresponding Lapine Order# and item details available, the order is confirmed. If you have additional questions, please contact customer support at customerservice@lapinenic.com.

Should you any updates on the order, please contact customer support at customerservice@lapinenic.com.

Please click “Enter” on the main home of the Lapine Portal. The expected ship date details will be visible next to each item in the Order Details field.

Please click “Enter” on the main home of the Lapine Portal. The tracking details (if available) will be visible next to each item in the Order Details field. Should you any questions, please contact customer support at customerservice@lapinenic.com.

An estimated availability date will be provided for an item based on current inventory levels. The date provided is when the item is anticipated to be in stock in our warehouse. Dates are as accurate as possible, but are subject to change without notice.

An item that is not available today will show the date when it is anticipated to become available in our warehouse. If the product shows as back-ordered but no date is shown, please contact customer support at customerservice@lapinenic.com

No, product inventory is not reserved until an order is submitted and transmitted to our warehouse for shipment.

In order to establish Credit Terms and Limit, we ask that you prepay your first three orders as we verify with the credit references provided.

To pay via Credit Card, please contact customerservice@lapineinc.com and credit card processing (Stripe) link will be sent to your email for credit card processing.
To pay via ACH, below are Lapine’s banking details:

• BENEFICIARY BANK NAME:

  First County Bank

• BENEFICIARY BANK ADDRESS:

  117 Prospect Street
  Stamford, CT 06901 USA

• BENEFICIARY BANK ACCOUNT NUMBER:

  1086



• BENEFICIARY BANK ABA NUMBER:

  221172212



• BENEFICIARY ACCOUNT NUMBER:

  668938403



• BENEFICIARY NAME:

  Lapine Inc.

• BENEFICIARY ADDRESS:

  78 Southfield Ave
  Suite 203
  Stamford, CT 06902

Invoices can be viewed, downloaded, or printed from the the Lapine portal [insert how they will pull invoices]

Please visit the following link to review the Lapine return policy:
All returns must be submitted through lapine.com/returns.

Credit will be applied to your Lapine account once the items are returned, verified, and processed by our Returns department.